Terms and conditions

Last updated: October 21, 2026

Welcome to Japan Workshop. These Legal Terms constitute a legally binding agreement between you and Japan Workshop regarding your use of our website (https://japanworkshopnet.com), products, studio courses, and workshop experiences (collectively, the "Services").

By booking a workshop or purchasing products from us, you agree to be bound by these terms. If you do not agree, please discontinue use of our website and services immediately. 

 

1. Company Information
  • Japan Workshop (Delft, Netherlands; KVK:74617311, VAT: NL002506637B18)
  • Contact: info@japanworkshopnet.com | +31 616059840

2. Shop Products, Shipping & Returns
    • Accuracy & Availability: Colours and artisanal details may vary slightly from how they appear on digital displays. All products are subject to availability.
    • Shipping & Damage: If your order arrives damaged or broken, please notify us within 48 hours and include photos so we can arrange a replacement.
    • Returns & Right of Withdrawal: In accordance with EU consumer law, you may withdraw from your purchase within 14 days of receiving your items, without giving a reason. To qualify for a standard return, items such as Kintsugi Kits must be unopened, unused, and in their original packaging. If you exercise your right of withdrawal, you are responsible for the direct cost of return shipping.
    • Defective or Non-Conforming Goods: If a product is defective, damaged, or does not match its description upon arrival, your statutory rights under the EU legal guarantee apply. Please contact us promptly so we can arrange a suitable remedy. We will provide a replacement or full refund and cover any return shipping costs.

    3. Workshop Purchases & Booking
    • Payments: Processed securely via Mollie or Stripe (Visa, Mastercard, Amex, PayPal, iDEAL, Apple Pay) in Euros.
    • Ticket Validity: Valid for one (1) year from purchase or start date with no extensions.
    • Prerequisites: Single-session, 1-term tickets and 8-day advanced course require completion of the 4-Day Authentic Kintsugi Course.

    4. Cancellation & Rescheduling
    • Individuals: Full payment is due 48 hours prior; cancellations within 48 hours or no-shows are non-refundable. Free rescheduling is allowed up to 48 hours before the session (within your 1-year window).
    • Companies & Groups: Requires cancellation at least 14 days prior for a full refund.

    5. Urushi Allergy & Health Disclaimers
    • Risks: Our products and courses use natural Urushi tree sap, which contains urushiol and may cause severe skin reactions or contact dermatitis. Brass powder may also trigger allergic reactions in individuals with metal sensitivities. 
    • Liability: You are responsible for assessing your own sensitivity and following all recommended safety precautions, including wearing gloves and a mask and ensuring adequate ventilation. Japan Workshop is not liable for allergic reactions, related injuries, or medical expenses.

    6. Studio Rules & Notes
    • Attire & Food: Wear casual clothes or bring an apron. Complimentary tea is provided, but food is restricted from studio areas due to fine dust and materials.
    • Utrecht Location: The Utrecht studio lacks central heating, so warm layers are recommended.

    7. Intellectual Property & Governing Law
    • IP Rights: All website and educational content remains the property of Japan Workshop and may not be reproduced without permission.
    • Governing Law: Governed by Dutch law, with disputes handled in Delft.